With which you get:
Due to the circumstances we are living by COVID-19 we are working to offer our customers solutions that provide peace of mind and security. Therefore, we offer you the possibility to cancel your reservation for free and refund the amount in Voucher*. This Voucher represents a total value in euros, which can be used as a means of payment for a reservation and the additional services it is included. It does not represent a value in beds, no nights, no rooms but a value in euros that can be applied to your desire.
To solve all your doubts we have activated a section with frequently asked questions, where you will find more information about our Voucher.
Total value of your
This voucher is unique and non-transferable
Terms and conditions:
You have until 31/01/2022 to stay at the establishment in which you booked, using your voucher.
You have until 31/09/2021 to make your reservation effectively. Past that period, the voucher will lose its validity.
Via email always. The establishment will then contact you to formalize it.
Always, as the establishment will realize a check-up for when you made the reservation and at the time of your check-in.
No, it can only be used by the owner who made the initial reservation.
Yes, in any case, you can use the amount of the voucher to make a reservation of more than one person, until you complete the total amount of your voucher. If the amount of your reservation exceeds the amount of your voucher, you will have to pay/will be charged the difference.
Yes, but in this case, you would lose the remaining amount left on the voucher. Better yet, try to book for more nights, or get some extra services. Extras include: breakfast, meals, activities that can be paid when checking-in.
Yes, as long as the amount limit of the voucher allows it. If possible, we will try to make an upgrade.
Yes you can, but your reservation must be subject to the minimum stay conditions and possible payment methods just in case you have to pay a part. For example, if there is a minimum stay of 3 nights on those dates, you must book for 3 nights.
Yes, the voucher allows you up to 2 free cancellations. As long as you have communicated to us via email at least 7 days before the time of your check-in, for bookings of up to 9 people. In case of groups of 10 or more, the minimum period is 20 days before arrival.
Only in the establishment where you made your original reservation.
No, you can only use it on one reservation.
Yes, if the amount of your new reservation is less than the voucher’s, you can purchase additional services that the establishment offers, until you reach the full limit of the voucher. These services must be acquired at the time of your check-in.
Voucher = €48/ New booking = €45
You can use the remaining 3€ left to buy a ticket for breakfast.
Terms and conditions: