Customer service

Customer service

Our Feet Up Hostels Group represents a vibrant and authentic network of youth hostels, born from a genuine passion for the backpacking spirit. Created by and for tireless travelers, our hostels are the perfect meeting place for modern explorers, visitors from all latitudes, and those seeking new experiences and adventures.

Are you travelling?

If you’re planning your next big adventure, you know that choosing the right accommodation is key to your experience. On our youth hostel booking platform, we not only make it easy to choose the perfect place, but we also take pride in providing exceptional customer service.

Our professional team.

Our dedicated customer service team is always ready and willing to assist you at every step of your journey, from the booking phase to the moment you check out. We understand that every traveler is unique and has different needs, so we strive to offer personalized service that meets your individual requirements.

In addition to helping you find the youth hostel that best suits your preferences and budget, our team can provide you with valuable information about the hostel’s facilities, local activities, travel tips, and much more. If you have any questions or concerns, we are just a phone call or email away.

Our promise.

Our customer service is more than a service, it’s a promise to make your trip as enjoyable and stress-free as possible. We believe that good customer service can make the difference in your travels, transforming a good stay into an extraordinary experience.

So, are you ready for your next adventure? Browse our booking channel and discover the wide range of youth hostels we have to offer. Whether you’re an experienced backpacker or a novice traveler, with our excellent customer service, your satisfaction is guaranteed.

We look forward to seeing you soon in one of our youth hostels!

Contact details.

Booking and sales department.

Group Booking Department


Purple Nest Hostel Valencia

Red Nest Hostel Valencia

Hôme Youth Hostel Valencia

Nest Style Valencia Hotel

BASIC INFORMATION ON PERSONAL DATA PROTECTION Responsible: BOOKING HOSTELS SL. Purpose: As well as to send you commercial information about our products and services. Legitimation: Your own consent, legitimate interest. Recipient: We will not pass on your data to third parties, unless legally obliged to do so. Rights: You may exercise your rights of access, rectification or deletion of data, as well as other rights at Likewise, we inform you that if you do not wish to receive commercial information about our products and services, please let us know in the body of the message (in the form above) or write to us at the email address indicated in the previous paragraph. Additional information: Terms and conditions

Direct booking

Without intermediaries

Breakfast and lunch


Family rooms

Shared rooms