You should take this into account when booking a reservation with us.

• As a rule we are obliged to not accept guests younger than 18 years if they are not accompanied by an adult
• Guests younger than 18 years can’t stay in a shared room, unless all of the occupants are members of their travel group.
• You must present a document of identification or a valid passport during the check in..
• You must pay a deposit of 5€ for the key and 5€ for the towel (don’t worry, during checkout the money will be returned if you bring the key and the towel in the same condition that they were given to you).
• With reservations of more than 10 people there will be special group conditions. We therefore recommend that you contact our groups department directly through the following form. You must fill all of the fields and send it. We will contact you as quickly as possible.
• We accept payments with American Express, Visa, Master Card and JCB.
• You can wash your clothes in our laundromat for only 8€
• If you don’t cancel before 12pm the previous day, you will be charged for the first night of your stay, unless you specify other conditions.
• Our licence number is: AJ000500

Cancellation Policies

• Non refundable rate: The total amount will be charged at the time of the reservation. It won’t be refounded under any circunstances.
• Standard rate: You can cancel without any charges up to 48h prior to arrival.
• No show: In case of no show or late cancellation, the amount of the first night will be charged.
• No*In all the cases, the amount would be charged in the currency of your country.